Returns and Refund Policy
At UrbanEbuy, your satisfaction is our top priority. We strive to offer you the best shopping experience, and we understand that sometimes a product may not be what you expected. That’s why we offer a straightforward Return and Refund Policy.
Returns
We accept returns within 7 days of the delivery date.
To be eligible for a return:
The item must be unused, unworn, and in the same condition as received.
It must be in the original packaging with all tags and labels intact.
A valid proof of purchase (order ID, invoice) is required.
Non-returnable items include:
Items marked as “Final Sale”
Perishable goods
Personal care items (such as skincare, innerwear, etc.)
Customized or made-to-order products
How to initiate a return:
Email us at support@urbanebuy.in or DM us on Instagram (@urbanebuy) within 7 days of receiving the product.
Share your order ID, product name, and reason for return.
Our support team will guide you through the return process.
Please note: Return shipping costs are the responsibility of the customer unless the item is damaged or defective.
Refunds
Once we receive and inspect your return, we will notify you regarding the approval or rejection of your refund.
If approved, your refund will be processed to your original method of payment within 7–15 business days.
Please note:
Shipping charges (if any) are non-refundable.
Refund timelines may vary based on your bank or payment provider.
Damaged or Defective Products
If you receive a damaged or defective item, please contact us within 48 hours of delivery with:
Clear photos or a video of the product and packaging
Your order ID and product name
We will offer a replacement or full refund for damaged/defective products after verification.
If you have any questions about your return or refund, please contact us: