Terms and conditions

Welcome to UrbanEbuy. These Terms and Conditions ("Terms") govern your use of our website and services. By accessing or placing an order through UrbanEbuy (referred to as “we”, “us”, or “our”), you agree to be bound by these Terms.
1. General Information
UrbanEbuy is an Indian-based online store offering curated daily-use products delivered to your doorstep. By using our services, you confirm that you are at least 18 years old or using the site under the supervision of a parent or guardian.
2. Product Information
We strive to provide accurate product details including descriptions, images, and pricing. However:
Images are for reference purposes and actual products may slightly vary in color or appearance due to lighting, camera, or screen differences.
Prices and availability of products are subject to change without notice.
3. Orders & Payments
All orders are subject to acceptance and availability.
Once an order is placed, you will receive a confirmation email or message.
We reserve the right to cancel or refuse any order at our sole discretion (e.g., due to stock unavailability, suspicious activity, etc.).
Payments are to be made online through the provided payment gateways at checkout.
4. Shipping & Delivery
We deliver across India.
Estimated delivery times are mentioned on product pages and may vary depending on your location.
Delays due to unforeseen circumstances (e.g., weather, strikes, courier issues) are not our responsibility, but we will do our best to keep you informed.
5. Returns & Refunds
Returns are accepted within 7 days of delivery. The item must be unused, in original packaging, and eligible under our Return Policy.
Refunds are processed within 7–15 business days after approval.
For full details, refer to our Return & Refund Policy.
6. Cancellations
Orders can only be cancelled before they are shipped. Once dispatched, the order cannot be cancelled.
7. User Conduct
By using UrbanEbuy, you agree:
Not to misuse the website or engage in fraudulent or unlawful activity.
Not to reproduce, duplicate, copy, sell, or exploit any portion of the site or products without our express written permission.
8. Intellectual Property
All content on UrbanEbuy including logos, designs, images, and text is owned by or licensed to us. Unauthorized use of any content is strictly prohibited.
9. Limitation of Liability
UrbanEbuy is not liable for:
Any indirect or incidental damages arising from the use of our products or services.
Delays or failures caused by events beyond our control.
11. Changes to Terms
We reserve the right to update or modify these Terms at any time without prior notice. Continued use of the website implies acceptance of the updated Terms.
12. Contact Us
For questions, concerns, or feedback, please contact us:
📧 Email: urbanebuy@gmail.com
📱 Instagram: @urbanebuy